VeeGo Asked Questions
General Questions for the VeeGo Electric Bicycle
Is a front shock needed with the fat tires?
The front shock offers 2 benefits. First, it allows you to increase the tire pressure when riding on the road to increase the range while still absorbing bumps. Second, it improves the braking performance by allowing more weight transfer which will come in handy if you are carrying a lot of cargo!
What kind of tires are included?
VeeGo comes pre-loaded with knobby Kenda 20" x 4.0" fat tires. They are designed for all terrain riding - road, trail, snow. Smooth treaded road tires are also available if you plan on using VeeGo for mostly on-road commuting.
Why does VeeGo come with a 500W motor and not a 750W motor?
For a folding frame, 500W is the limit for safety reasons. This is still a plenty amount of power and will handle most any challenge you throw at it! Furthermore, many of our competitors with a similar style advertise their bikes to be 750W, but in reality the bikes only put out 500W of power.
Do you have to use the motor?
You can operate the bikes with or without the motor turned on.
How do you activate the motor?
The motors can be activated by the twist throttle located on the right side of the handlebar or by pedaling (PAS). There are 5 levels of pedal assistance that can be used.
How loud is the electric motor?
The brushless electric motor design is extremely quiet.
Is the battery removable?
Yes, the battery can be removed for storage, charging, and safety reasons. You can also charge the battery while it is installed on the bicycle.
Can someone steal the battery?
A key is required to remove the battery to prevent theft for all of our electric bicycles.
Can I order a second battery?
Yes, you will be able to order a second battery shortly! We will let you know when they are ready.
What display is included?
A push button LED display is included with each VeeGo. An optional LCD computer with USB charging can be purchased separately.
What are the dimensions when folded?
VeeGo is 41" long, 21"wide, and 30" tall when folded.
What warranty is included?
Our standard warranty is 1 year for all purchases made through the website.
Assembly & Maintenance
How is the bicycle shipped?
The complete bicycle and battery are shipped within a standard bike box. Extra batteries will be shipped on their own to meet national HazMat regulations.
How much assembly is required?
VeeGo will arrive 99% assembled! You only have to install the pedals and insert the seatpost and you will be good to go!
How much maintenance is required?
Our electric bicycles do not require much more maintenance than a similar traditional bicycle. Models outfitted with hub motors should have their spoke tensions checked frequently due to the added stress from the electric motors. Batteries need to be charged every 2-3 months when not in use.
Why don't you include larger capacity batteries?
Larger capacity batteries cost much more while only providing a 10-20% increase in range. It is usually better to purchase (2) smaller capacity batteries than (1) larger capacity battery doubling your distance and also providing you with a backup battery.
How many cycles will the battery last?
The Lithium-Ion battery included with your e-bike is comprised of high quality name brand 18650 cells which are rated to last more than 500 cycles. Our bicycles are also designed with modular battery cases to allow customers to upgrade their batteries as lithium-ion and other battery technology improves.