1-Year Limited Parts 'Warranty' provided from the date bike is received from Ride Scoozy or other authorized dealers 'Seller' to original 'Purchaser' against non-trivial manufacturers defects and/or workmanship for bicycle, electric motor, and battery. Original receipt required for all warranty claims.
Terms of Warranty
Warranty Claims- If you would like to file a warranty claim please complete the following stems:
Warranty Coverage - Approved claims will receive replacement parts (including shipping) at no charge. Replacement parts will only be sent to the country of purchase.
Shipping Damage - If damage occurs during shipping, claims must be filed within 21 days of receipt of bicycle. Pictures and a description of the damage must be sent to 'firstname.lastname@example.org' to initiate a claim. We will supply replacement parts at no cost to rectify the situation. Labor cost to install damaged parts must be approved by parent company prior to work being performed. It is recommended to file a claim with the shipping company (most likely FedEx) to cover the added labor costs. Utilizing additional shipping services (e.g. using a freight forwarder to send your item to another location/country) may invalidate shipping damage coverage.*** DO NOT RETURN DEFECTIVE BATTERIES, CONTACT FIRST ***
Bicycles may be returned within 30 days of receival in original condition. Buyer is responsible for returning item in its original packaging, shipping charges, and a 10% restocking fee.
Any shipping damages during the return may incur a deduction from the total refund. The customer will be responsible for any damages during the return resulting in a deduction in your refund.
Refunds will be issued within 7-10 business days from the time the returned item is received.
E-mail us at email@example.com if you would like to initiate a return.
All bicycles meet national DOT requirements for street use as a class 1-3 electric bicycle, however, they may not meet local laws and regulations. No guarantee is provided regarding local jurisdiction and electric bicycle laws.
Personal information collected through sales and/or communication are kept private and not shared with 3rd parties.
Pictures and videos including Ride Scoozy products shared online may be re-posted and marketed by Ride Scoozy without authorization or royalties. If you do not want your content shared or re-marketed please notify us and we will refrain from re-posting your content.
Ride Scoozy reserves the right to refuse service regardless of warranty status to those that threaten, harass, and intimidate our company and its employees. We go out of our way to provide the best product and service in the industry and do not condone such behavior in any way.